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Whilst all efforts are made to ensure accuracy of description, specifications and pricing there may be occasions where errors arise. Should such a situation occur Prasco UK cannot accept your order. In the event of a mistake you will be contacted with a full explanation and a corrected offer. The information displayed is considered as an invitation to treat not as a confirmed offer for sale. The contract is confirmed upon supply of goods.
Prasco UK returns policy has been set up to keep costs down and to make the process as easy for you as possible. You must contact us and be in receipt of a returns authorisation (RA) number before sending any item back. Any product without a RA number will not be refunded.
If when you receive your product(s), you are not completely satisfied you may return the items to us, within seven days of exchange or refund. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in original packaging, in all original boxes, packaging materials, and manuals blank warranty cards and all accessories and documents provided by the manufacturer.
If our labels are removed from the product – the warranty becomes void.
We strongly recommend that you fully insure your package that you are returning. We suggest the use of a carrier that can provide you with a proof of delivery. Prasco UK will not be held responsible for items lost or damaged in transit.
All shipping back to Prasco UK is paid for by the customer. We are unable to refund you postal fees.
Any product returned found not to be defective can be refunded within the time stated above and will be subject to a 15% restocking fee to cover our administration costs. Goods found to be tampered with by the customer will not be replaced but returned at the customer's expense.
If you are returning items for exchange please be aware that a second charge may apply.
For reasons of hygiene and public health, refunds/exchanges are not available for used ......... (this does not apply to faulty goods – faulty products will be exchanged like for like)
Discounted or our end of line products can only be returned for repair no refunds of replacements will be made.
We try very hard to ensure that you receive your order in pristine condition. If you do not receive your products ordered. Please contact us. In the unlikely event that the product arrives damaged or faulty, please contact Prasco UK immediately, this will be given special priority and you can expect to receive the correct item within 72 hours. Any incorrect items received all delivery charges will be refunded back onto you credit/debit card.
We try to make the delivery process as simple as possible and our able to send your order either you home or to your place of work.
Delivery times are calculated in working days Monday to Friday. If you order after 4 pm the next working day will be considered the first working day for delivery. In case of bank holidays and over the Christmas period, please allow an extra two working days.
e aim to deliver within 3 working days but sometimes due to high order volume certain in sales periods please allow 4 days before contacting us. We will attempt to email you if we become aware of an unexpected delay.
All small orders are sent out via royal mail 1st packets post service, if your order is over £15.00 it will be sent out via royal mails recorded packet service, which will need a signature, if you are not present a card, will be left to advise you to pick up your goods from the local sorting office.
ach item will be attempted to be delivered twice. Failed deliveries after this can be delivered at an extra cost to you or you can collect the package from your local post office collection point.
At present Prasco UK only sends goods within the UK. We plan to add exports to our services in the future. If however you have a special request please contact us your requirements.
This policy covers all users who register to use the website. It is not necessary to purchase anything in order to gain access to the searching facilities of the site.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Prasco UK uses industry standard practices to safeguard the confidentiality of your personal identifiable information, including ‘firewalls’ and secure socket layers.
uring the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We will use the information you provide only for the following purposes. * To send you newsletters and details of offers and promotions in which we believe you will be interested. * To improve the content design and layout of the website. * To understand the interest and buying behaviour of our registered users * To perform other such general marketing and promotional focused on our products and activities
Prasco UK and its affiliates provide their services to you subject to the following conditions. If you visit our shop at Prasco UK you accept these conditions. Please read them carefully, Prasco UK controls and operates this site from its offices within the UK. The laws of England and Wales govern claims relating to including the use of, this site and materials contained.
If you choose to access from another country you do so, on your own initiative and are responsible for compliance with applicable local lands.
All content includes on the site such as text, graphics logos button icons images audio clips digital downloads and software are all owned by Prasco UK and are protected by international copyright laws.
Prasco UK grants you a limited license to access and make personal use of this site. This license doses not include any resale’s of commercial use of this site or its contents any collection and use of any products any collection and use of any product listings descriptions or prices any derivative use of this site or its contents, any downloading or copying of account information. For the benefit of another merchant or any use of data mining, robots or similar data gathering and extraction tools.
This site may not be reproduced duplicated copied sold – resold or otherwise exploited for any commercial exploited without written consent of Prasco UK.
Prasco UK and its affiliates attempt to be as accurate as possible however we do not warrant that product descriptions or other content is accurate complete reliable, or error free.
From time to time there may be information on Prasco UK that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.
We reserve the right to correct ant errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you.
Prices and availability of items are subject to change without notice.
Please review our other policies posted on this site. These policies also govern your visit to Prasco UK
Risk in the Goods shall pass to the Buyer upon delivery.
Title of the Goods shall not pass to the Buyer until the Buyer has paid the Seller for the Goods in full and has also paid all other monies due to the Seller on any account.
The Seller shall be entitled to recover the Prices plus Value Added Tax notwithstanding that title to the Goods has not passed to the Buyer.
The Buyer shall hold all Goods which remain the Seller's property as bailee for the Seller and shall store them separately for similar goods of the Buyer and shall keep them identifiable as the Seller's property.
The Buyer grants to the Seller and it's agents and employees an irrevocable licence at any time to enter any premises controlled by the Buyer where the Goods are stored in order to inspect them and, where the Buyer's right to possession has terminated, to recover them.
The current PRASCO catalogue and its content replace all the previous versions issued and distributed in whatever form for any trade and legal purpose.
This catalogue is issued to enable the owner of a car to easily identify it and verify the part necessary for the repair of the vehicle and the restoring of the original look. At present the spare parts for French cars cannot be sold in France.
The ABARTH, ALFA ROMEO, AUDI, BMW, CHEVROLET, CITROEN, DACIA, FIAT, FORD, HYUNDAI, INNOCENTI, IVECO, JEEP, KIA, LANCIA, MAN, MAZDA, MERCEDES, MINI, NISSAN, OPEL, PEUGEOT, PIAGGIO, RENAULT, ROVER, SEAT, SKODA, SUZUKI, TOYOTA, VOLKSWAGEN brands present on this catalogue, are property of the respective car manufacturers.
Their use, as well as the original part numbers one, has the sole aim to make easier the identification of the model of the car where the spare must be fitted for the repair and the restoring of the original look of the vehicle itself.
Our parts, although not genuine, are perfectly adaptable to the cars to which they make reference.
Legal disclosure to PRASCO UK Ltd customers and distributors:
PRASCO products are not original parts but matching quality spares according to paragraph 20 of 461/2010 EU regulation guidelines, as modified by the European Commission on April 2023.
The use of the brands and part numbers of the original producers / home manufacturers has the one and mere purpose to show the model of the vehicle for the correct identification of the spare part and its use for the repair and the restoring of the original look.
The trademarks on our catalogue are property of the respective holders.
PRASCO recommends customers and distributors to introduce the products on their market clearly stating the features and specifications mentioned above, regardless the way and the method of introduction adopted.
Therefore, PRASCO shan’t be held liable for any exception and/or dispute thereon from the customers / distributor’s consequent the non- compliance with the content of this disclosure.
PRASCO PRODUCES MATCHING QUALITY SPARE PARTS ACCORDING TO THE DEFINITION CONTAINED UNDER COVER OF PARAGRAPH 20 OF THE GUIDELINES TO 461/2010 EU REGULATION AS MODIFIED BY THE EUROPEAN COMMISSION RELATED TO 822/2023 REG.
In the past the original spare part (in other words the spare directly produced by the vehicle’s Home Manufacturer and/or by their suppliers following to the standards and the technical specifications supplied them by the vehicle’s Home Manufacturer itself, utilized for the production of the components to be fitted on the vehicles) has always been understood as a higher quality product if compared to the one produced by aftermarket manufacturers.
Following to the coming into force of the UE Regulation 1400/2002 (known as” Monti’s Law”) relating to the application of the clause 81 paragraph 3 of the EU treaty (at present replaced by the clause 101, paragraph 3 of the operational treaty of the European Union) of bloc exemption to categories which operate in the automotive filed having vertical agreements and previously agreed practices. Thanks to the definition of clause 1, paragraph 1, point u, it has been introduced the concept of “equivalent quality spare parts”, on other words, spare parts manufactured by any manufacturer anytime able to certify that the quality of the above mentioned parts is fully correspondent to the one of the components utilized to be fitted on a brand new car.
Then, due to the expiry of EU regulation 1400/2002 on 31/05/2010, the European Commission has introduced a new legislative framework for the automotive field, focused on aftermarket matters.
In force starting from 01/06/2010, these new standards are enclosed inside the bloc exemption EU Regulation 461/2010 and the relating guidelines (sector- specific, about the vertical restrictions for the sale, the repair of the vehicles and the distribution of the spare parts) and inside the bloc exemption EU Regulation 330/2010 and relating guidelines on vertical agreements, now replaced by 720/2022 Regulation and relating guidelines.
Under cover of paragraph 20 of the guidelines of EU regulation 1400/2002 is specified the new definition of “matching quality spare” whereby a part must have a quality level high enough to be able not to compromise the reputation of the producers of original parts authorized by the vehicle’s Home Manufacturers.
The EU Regulation 822/2023 has extended the application of these rules up to 31/05/2028. The European Legislator has also introduced some modifications relating to the production and trade of spare parts as activity of repair and maintenance of cars, light duty vehicles and trucks. Among them, the car Home Manufacturer cannot deny to the licensed partners to use parts coming from another producer (review of paragraph 19 of guidelines to the standard of exemption for category 822/2023).
The Home manufacturer cannot deny to the licensed partners to utilize parts from other producers manufactured according to the specifications and standards of the first equipment ones. The same for the so called “matching quality spares” that, as explained above, when utilized are able not to compromise the reputation authorized body repairer network (paragraph 20 of the guidelines)
PRASCO confirm that the parts produced and offered are “matching quality spares” according to paragraph 20 of the guidelines.
The liability to prove that a part is not able to satisfy this condition is, always, at vehicle’s Home Manufacturer charge.
Therefore, view this new definition modifying the previous one specified under cover of the Monti’s Law, a matching quality part cannot refer to the quality of the part fitted to the origin, even if it will be possible that this equivalent spare may have a quality better than the original one.
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